FAQ
Where do you ship to?
- Currently Sun Bear Beauty can only ship to addresses within the United States. International shipping is currently being looked into and we hope to make this available in the near future.
Do you offer free shipping?
- We are not currently able to offer free shipping on any order sizes.
How long until my order ships?
- Orders may take up to 5 business days to be fulfilled and shipped
- Due to processing timeframes for soap, allow up to 5-7 weeks for a restock.
- For non-soap items, restock may take 2-3 weeks.
- For a more accurate restock timeframe please reach out via contact us form or chat!
Do you have gift wrap/notes
- We do not currently offer gift wrap options. If you would like a gift note included please place your order then reach out via contact form or chat with the gift message you'd like to include!
How do I cancel/alter my order?
- To cancel or alter your order please reach out via chat or contact us form.
How can I track my order?
- Once your order has been fulfilled you will receive an email with tracking information or can view the tracking link through your order history page!
Do you offer returns/exchanges?
- All sales are final, however, if an item arrived damaged please let us know!